Today my wife waited for someone who was double booked but when she asked what the delay was she was treated like complete crap. I drove down to the store and cancelled an appointment that was a month away and explained why. I have never seen a staff member so satisfied to remove an appointment as if she had "won a battle" or something. She even asked what phone number my daughters appointment was listed under so that she could remove this one as well. We have paid a relatively high price and tipped at least 15% on every visit. What a wonderful thank you to good customers. They will never see us in thier store again.